Service Desk
Freshby Agile CRM
Ticket management with SLA tracking, canned responses, and workflow-based routingSmall support teams that need basic ticketing and SLA tracking within the same tool handling their CRM and customer dataFree tier
Integrated help desk with ticket creation, labeling, SLA enforcement, canned responses, and automated routing rules.
Features
Contact Managementall plansDeal Pipeline Managementall plansCustom Data Fieldsall plansAppointment Schedulingall plansEmail Marketingpaid onlyMarketing Automation Workflowspaid onlyLead Scoringpaid onlyLanding Pages and Web Formspaid onlyBuilt-in Telephony (auto-dialer, call recording, voicemail drops)paid onlyHelp Desk Ticketing and SLA Managementpaid onlyWeb Analyticsall plansReporting and Analyticsall plansThird-party Integrations (Zapier, Stripe, Twilio, Zendesk)all plansSocial Suitepaid onlyRole-based Access Controlsenterprise onlyAutomated Voicemail Dropsenterprise onlyMobile CRM Appall plans