Freddy AI Agent

Fresh

by Freshdesk (by Freshworks)

LLM-powered conversational AI agent with agentic workflow execution (refunds, order updates, record changes) and session-based billingSupport teams struggling with repetitive tier-1 query volume who need 24/7 automated resolution without building custom bots from scratchFree tier

Autonomous AI agent that handles inbound customer queries across chat, messaging, and email without human involvement, using pre-built vertical workflows or a no-code builder, with fallback to human agents.

Features

Ticket Management & Shared Inboxall plansAutomation Rules (Dispatch, Observer, Supervisor)all plansSLA Management & Escalationsall plansKnowledge Base / Self-Service Portalall plansCanned Responsesall plansCustom Ticket Fields & Formspaid onlyCustom Reporting & Dashboardspaid onlyStandard Out-of-Box Reportsall plansOmniroute (Skill-Based & Load-Balanced Routing)paid onlyCustom Objectspaid onlyMultilingual Knowledge Basepaid onlyFreddy AI Copilot (Reply Drafting, Summarization, Tone)paid onlyFreddy AI Agent (Autonomous Bot, Session-Based)paid onlyFreddy AI Insights (Anomaly Detection, Conversational BI)paid onlyLive Translation (60+ Languages)paid onlySentiment Analysispaid onlySandbox Environmententerprise onlyIP Whitelistingenterprise onlyAudit Logsenterprise onlySSO / JWT Authenticationenterprise onlyCustom Agent Roles & Permissionsenterprise onlyAgent Shifts Managemententerprise onlyMarketplace Integrations (650+ apps)all plansJira Integrationall plansREST API & Webhooksall plansCSAT Surveysall plansCollaborative Ticket Notes & Team Inboxall plansVoice AI Agents (via Freshcaller Marketplace — Synthflow, SquawkVoice)paid only

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