Acquire
Fresh72% completeAcquire is an omnichannel customer support platform that unifies live chat, co-browsing, AI chatbots, video/voice calling, SMS, and email into a single agent workspace. Support and sales teams — primarily at mid-market and enterprise companies — use it to handle complex real-time customer interactions without switching tools. Its differentiating feature is browser-native co-browsing that requires no plugin or download on the customer side, making it particularly useful for technical support and guided sales demos.
Products
- Knowledge Baseactive
Built-in self-service help center for authoring, categorizing, and publishing customer-facing articles, integrated with the chat widget for in-conversation suggestions.
- Omnichannel Inbox (SMS & Email)active
Unified agent workspace that consolidates SMS, email, and chat channels into a single conversation view with SLA tracking and routing rules.
- Live Chatactive
Real-time web and mobile chat widget with unified agent inbox, conversation history, canned response shortcuts, proactive messaging, and visitor tracking.
- Cobrowseactive
Plugin-free, two-way browser co-browsing that lets agents view, click, annotate, and interact with a customer's browser session in real time.
- AI Chatbotactive
No-code chatbot builder supporting both sequential (rule-based) and conversational (AI/ML) bots with custom workflow triggers and human escalation.
- Video & Voice Chatactive
Native browser-based video and audio calling launched directly from a live chat conversation, with recording support and no customer-side download required.
- Workflows & Routing Engineactive
Visual workflow builder for automating conversation assignment based on skills, customer attributes, keywords, wait times, and priority rules.