8x8 Work

Fresh

by 8x8, Inc.

Cloud PBX, VoIP softphone, video conferencing, team messaging, and presence management with centralized admin provisioningReplacing on-premise PBX hardware with a cloud phone system and collaboration suite, for IT admins and employees at companies of all sizes who need to consolidate phone, video, and chat into one managed platformFree tier

Cloud PBX and unified communications app providing voice calling, video meetings, team chat, and SMS in a single desktop/mobile client, administered via the 8x8 Admin Console.

Features

Omnichannel Routing (voice, email, chat, SMS, WhatsApp, social)paid onlyAI-Powered Agent Assist & Interaction Summariespaid onlyCustomer 360 in Agent Workspacepaid onlyIntelligent Customer Assistant (ICA) — AI self-service IVRenterprise onlySupervisor Workspace with Real-Time Wallboardspaid onlyAnalytics for Contact Centerpaid onlyWorkforce Management (forecasting & scheduling)paid onlyCall Recording with User-Controlled Modepaid onlySecure Pay (PCI-compliant payment processing in contact center)enterprise onlyMicrosoft Teams Integration (Direct Routing + CC)paid onlyCRM Integrations (Salesforce, Zendesk, NetSuite, Zoho)paid onlyWhatsApp Flows (interactive in-chat forms/menus)paid onlyProactive Outreach / Bulk SMS & WhatsApp Campaignspaid onlyAI Speech Analytics & Transcriptionenterprise onlyMandatory MFA (8x8 Authentication)all plansSAML SSO / MDM/MAM Integrationenterprise onlyMeeting Whiteboardingpaid onlyCall Barge / Monitor / Whisperpaid onlyCallflows API (custom IVR/number masking)paid onlyOmni Shield Fraud Detection (messaging traffic anomalies)paid only

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