8x8 CPaaS (Communications APIs)

Fresh

by 8x8, Inc.

Programmable messaging APIs (SMS, RCS, WhatsApp, Viber), voice calling APIs, video interaction APIs, IVR/callflow APIs, fraud detection, and a no-code campaign manager (8x8 Connect)Embedding communication channels into customer-facing apps and automating high-volume outbound messaging campaigns, for developers and marketing/ops teams who need to send transactional messages, OTPs, or run bulk messaging campaigns without building carrier infrastructureFree tier

No-code and API-based communications platform supporting programmable SMS, voice calls, video, WhatsApp, Viber, RCS, and other channels for embedding into business applications.

Features

Omnichannel Routing (voice, email, chat, SMS, WhatsApp, social)paid onlyAI-Powered Agent Assist & Interaction Summariespaid onlyCustomer 360 in Agent Workspacepaid onlyIntelligent Customer Assistant (ICA) — AI self-service IVRenterprise onlySupervisor Workspace with Real-Time Wallboardspaid onlyAnalytics for Contact Centerpaid onlyWorkforce Management (forecasting & scheduling)paid onlyCall Recording with User-Controlled Modepaid onlySecure Pay (PCI-compliant payment processing in contact center)enterprise onlyMicrosoft Teams Integration (Direct Routing + CC)paid onlyCRM Integrations (Salesforce, Zendesk, NetSuite, Zoho)paid onlyWhatsApp Flows (interactive in-chat forms/menus)paid onlyProactive Outreach / Bulk SMS & WhatsApp Campaignspaid onlyAI Speech Analytics & Transcriptionenterprise onlyMandatory MFA (8x8 Authentication)all plansSAML SSO / MDM/MAM Integrationenterprise onlyMeeting Whiteboardingpaid onlyCall Barge / Monitor / Whisperpaid onlyCallflows API (custom IVR/number masking)paid onlyOmni Shield Fraud Detection (messaging traffic anomalies)paid only

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