Helpdesk

Fresh

by Gorgias

Omnichannel support ticketing with bi-directional ecommerce platform API integration and in-context order actionsEcommerce support agents forced to switch between helpdesk and Shopify/BigCommerce admin tabs to look up and act on order data while customers wait

Omnichannel ticketing inbox with native ecommerce platform integrations and in-ticket order mutation capabilities (cancel, refund, edit, discount).

Features

Omnichannel inbox (email, chat, SMS, voice, WhatsApp, Instagram, Facebook)all plansShopify / BigCommerce / Magento / WooCommerce native integrationall plansIn-ticket order actions (cancel, refund, discount, edit)all plansAI Agent autonomous ticket resolutionpaid onlyShopping Assistant proactive AI chatpaid onlyShopping Assistant image analysis for product recommendationspaid onlyReal-time AI coaching for human agentspaid onlyAI summaries on customer timelinepaid onlyAI & Automation analytics dashboardpaid onlyAutomation rules and workflowsall plansTicket routing and auto-assignmentall plansSLA policies with tag and ticket-field filteringpaid onlyBuilt-in multilingual translationpaid onlyVisual IVR call routingpaid onlyRevenue attribution reportingpaid onlyTicket message content export from reporting drill-downspaid onlyStatistics APIpaid onlyMCP (Model Context Protocol) integrationpaid onlyOAuth2 authentication for HTTP integrationsall plans300+ third-party integrations (Klaviyo, Recharge, Yotpo)all plansMulti-store management with store-specific views and reportsenterprise onlyHelp center / knowledge base with AI Agent article controlpaid onlyCSAT trackingpaid only

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