Voice

Fresh

by Gorgias

VoIP inbound call handling with IVR routing unified into the helpdesk ticketing workflowEcommerce brands still receiving customer phone calls who want all support channels in one agent workspace rather than a separate phone system

Phone support channel integrated into the Gorgias helpdesk with visual IVR call routing and call-to-ticket conversion.

Features

Omnichannel inbox (email, chat, SMS, voice, WhatsApp, Instagram, Facebook)all plansShopify / BigCommerce / Magento / WooCommerce native integrationall plansIn-ticket order actions (cancel, refund, discount, edit)all plansAI Agent autonomous ticket resolutionpaid onlyShopping Assistant proactive AI chatpaid onlyShopping Assistant image analysis for product recommendationspaid onlyReal-time AI coaching for human agentspaid onlyAI summaries on customer timelinepaid onlyAI & Automation analytics dashboardpaid onlyAutomation rules and workflowsall plansTicket routing and auto-assignmentall plansSLA policies with tag and ticket-field filteringpaid onlyBuilt-in multilingual translationpaid onlyVisual IVR call routingpaid onlyRevenue attribution reportingpaid onlyTicket message content export from reporting drill-downspaid onlyStatistics APIpaid onlyMCP (Model Context Protocol) integrationpaid onlyOAuth2 authentication for HTTP integrationsall plans300+ third-party integrations (Klaviyo, Recharge, Yotpo)all plansMulti-store management with store-specific views and reportsenterprise onlyHelp center / knowledge base with AI Agent article controlpaid onlyCSAT trackingpaid only

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