Service Hub

Fresh

by HubSpot, Inc.

Ticketing, help desk workspace, knowledge base, SLA enforcement, customer feedback surveys, and AI-driven ticket deflectionCustomer support and CS teams that need structured ticket workflows, self-service tooling, and measurable resolution metrics without deploying a standalone platform like ZendeskFree tier

Help desk and customer support platform with ticketing, knowledge base, customer portal, SLA management, NPS/CSAT/CES surveys, and AI-powered Breeze Customer Agent for autonomous ticket resolution.

Features

Workflow Automationpaid onlyEmail Marketing & Sequencesall plansBreeze Assistant (AI Chat)all plansBreeze Agents (Prospecting, Customer, Data, Content)paid onlyBreeze Intelligence (Buyer Intent + Enrichment)paid onlyBreeze Studio (No-Code Agent Builder)paid onlyCustom Reporting & Dashboardspaid onlyMulti-Touch Revenue Attributionenterprise onlyCustomer Journey Analyticsenterprise onlyA/B Testing (Email & Pages)paid onlyApp Marketplace (1,000+ integrations)all plansData Sync (bi-directional, custom fields)paid onlyWebhooks & Programmable Automationpaid onlyREST API (date-based versioning, 2026-03+)all plansCustom Objectsenterprise onlyCalculated Propertiespaid onlySandbox Environmentsenterprise onlySSO / SAMLenterprise onlyField-Level Permissionsenterprise onlySLA Managementpaid onlyGDPR / Data Privacy Toolsall plansShared Inbox & Conversationsall plansTeams & Permission Setspaid onlyHubSpot Credits (AI usage metering)paid onlyView-Only Seats (unlimited, free)all plans

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