Customer Support Platform

Intercom is an AI-first customer service platform combining a natively integrated AI agent (Fin), a shared omnichannel inbox, ticketing, help center, and proactive messaging in a single workspace. Support teams use it to deflect repetitive queries via Fin AI, route and manage conversations across chat, email, WhatsApp, SMS, and voice, and run onboarding/engagement campaigns — all from one interface. It is most heavily adopted by SaaS and tech companies running support operations at scale, from seed-stage startups to enterprise teams at Anthropic, Atlassian, and Crypto.com.

Acquire is an omnichannel customer support platform that unifies live chat, co-browsing, AI chatbots, video/voice calling, SMS, and email into a single agent workspace. Support and sales teams — primarily at mid-market and enterprise companies — use it to handle complex real-time customer interactions without switching tools. Its differentiating feature is browser-native co-browsing that requires no plugin or download on the customer side, making it particularly useful for technical support and guided sales demos.