Help Desk
Freshby Apptivo
Inbound ticket creation, assignment, and resolution tracking with SLA enforcementSupport teams managing customer issue queues who need case history tied to the same CRM contact record
Customer support ticketing system with case routing, SLA tracking, and customer communication history.
Features
Custom Workflowsall plansCustom Fields Per Appall plansCustom Dashboardsall plansAPI Integrationsall plansSOC2 Type II Certificationall plansMobile App (On The Go)all plansTerritory Managementpaid onlySLA Managementpaid onlyDedicated Account Managerenterprise onlyEnterprise Integrationsenterprise only
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Lead and opportunity pipeline management with contact records, deal stages, contracts, and territory routing
- Field Service
Work order creation, technician dispatch, and job status tracking via mobile app
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Email campaign authoring, audience segmentation, send scheduling, and open/click reporting
- Projects
Task lists, milestone scheduling, and time entry logging tied to customer or opportunity records
- Supply Chain
PO creation, inventory quantity management, and order-to-shipment fulfillment tracking
- Financials
Invoice and estimate creation, expense capture, payment logging, and basic ledger reporting