Customer Support

Gorgias

Fresh

Gorgias is an ecommerce-specialized helpdesk and AI customer support platform that consolidates email, chat, SMS, voice, WhatsApp, Instagram, and Facebook DMs into one inbox with deep native integrations into Shopify, BigCommerce, and Magento — agents can cancel orders, issue refunds, and apply discounts without leaving a ticket. Pricing is ticket-volume-based rather than per-seat, and the AI Agent add-on autonomously resolves routine inquiries at $0.90–$1.00 per resolved conversation. Used by 17,000+ DTC brands positioning support as a revenue channel rather than a cost center.

Zendesk

Fresh

Zendesk is an AI-first customer service platform that manages inbound support across email, chat, voice, and social messaging through a unified agent workspace with rule-based routing, SLA tracking, and macros. It layers AI Agents (autonomous bot resolution) and Copilot (real-time agent guidance) on top of the ticketing core, with add-on modules for voice, workforce management, and quality assurance. The platform scales from lightweight SMB email support at $19/agent/month to full enterprise contact center deployments — though AI features, voice, and WEM each carry separate per-seat add-on costs that compound quickly.