Birdeye
Fresh70% completeBirdeye is an agentic marketing platform for multi-location brands, deploying autonomous AI agents across reputation management, local listings, social media, and marketing automation. Practitioners use it to manage reviews across 200+ sites, sync listings across 50+ directories, and run location-personalized email/SMS campaigns from a single dashboard. Primary users are marketing ops and digital experience teams at franchises, healthcare networks, and multi-location retail chains.
Products
- Reviews AIactiveReview aggregation, AI-generated response drafting, review request automation via SMS/email
AI agents generate review requests, monitor incoming reviews, and auto-respond across 200+ review sites.
- Listings AIactiveNAP data syndication and listing optimization across directories
Continuously syncs and optimizes business listing data across 50+ directories to maximize local search visibility.
- Social AIactiveMulti-location social content generation, scheduling, and performance monitoring
AI agents create, schedule, and monitor social posts localized across all brand locations.
- Search AIactiveAnswer engine optimization (AEO) and AI search brand presence management
Optimizes brand answers and visibility within AI-powered search engines including Google, ChatGPT, and Perplexity.
- Marketing AutomationactiveLocation-aware email and SMS campaign orchestration with AI personalization
AI agents build and execute email and SMS campaigns personalized per location and customer segment.
- Insights AIactiveSentiment analysis, reputation scoring, competitive benchmarking across locations
Measures and benchmarks reputation score, sentiment trends, and online presence against competitors.
- Messaging AIactiveOmnichannel customer messaging aggregation with AI-suggested responses
Centralized AI-assisted inbox for managing customer conversations across channels and locations.
- Surveys AIactiveSurvey workflow automation and NLP-powered response analysis
Automated customer survey distribution, collection, and AI-driven insight extraction.
- Chatbot AIactiveAI chatbot for lead qualification and FAQ deflection
Conversational AI chatbot for website and messaging channel lead capture and customer routing.