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Contact center workforce forecasting, schedule generation, shift management, and real-time adherence monitoringdevtoolsFree tier

8x8 Workforce Management (WFM)

Forecasting, scheduling, and shift management tool for contact center teams, now bundled at no additional cost with all 8x8 Contact Center packages.

Integrated third-party eLearning content library with tiered subscription tiers (500 / 2,000 / 20,000+ courses), multi-language support, and native LMS trackingdevtoolsFree tier

Absorb Amplify

Tiered off-the-shelf content library (Amplify, Amplify Plus, Amplify Max) with 500 to 20,000+ expert-curated courses from third-party publishers, covering compliance, business skills, safety, DE&I, and more, natively integrated in the LMS.

Embedded learning BI and ad hoc reporting engine with drag-and-drop dashboard builder, scheduled reports, trend forecasting, and direct data connector for external BI toolsdevtoolsFree tier

Absorb Analyze

Add-on self-serve BI and ad hoc reporting tool that layers customizable dashboards, charts, forecasting, and scheduled reports on top of LMS data, with a deeper Absorb Direct tier for piping data into external BI tools like Power BI or Tableau.

Browser-based eLearning authoring tool with generative AI course and quiz generation, branching logic, multimedia integration, and direct LMS publish pipelinedevtoolsFree tier

Absorb Create

Cloud-based course authoring tool (acquired from Koantic in 2020) with generative AI content generation, branching scenarios, assessments, video narration via AI voices, and one-click publish directly into Absorb LMS.

Learner engagement and social learning module with gamification, peer collaboration, polls, and targeted news feeds embedded in the LMS portaldevtoolsFree tier

Absorb Engage

Social and gamification add-on that adds leaderboards, peer forums, polls, news articles, collaboration rooms, MS Teams integration, and social media tiles to the learner dashboard.

Headless LMS / in-flow learning via embeddable API widgets and SSO-connected components surfaced inside host business applicationsdevtoolsFree tier

Absorb Infuse

Headless LMS layer that exposes Absorb learner-experience components (course catalog, progress tracking, recommendations) via API/widget so they can be embedded directly inside third-party business applications.

Cloud-based learning management system with multi-tenant portal architecture, automated enrollment workflows, SCORM/xAPI/HTML5 content runtime, ILT scheduling, and integrated eCommercedevtoolsFree tier

Absorb LMS (Absorb Learn)

The core cloud LMS that handles learner enrollment, course delivery (SCORM, xAPI, HTML5, ILT), compliance tracking, certification management, automated enrollment rules, multi-portal administration, and eCommerce for selling training externally.

Enterprise mentoring program management with AI-powered matching algorithms, automated scheduling, goal and milestone tracking, and LMS enrollment integrationdevtoolsFree tier

Absorb Mentoring (Together)

Mentoring and coaching program management platform (acquired December 2024 from Together) integrated into Absorb LMS, providing intelligent mentor-mentee matching, scheduling, goal tracking, and program analytics.

AI skills taxonomy and gap-analysis engine with automated skills tagging, job role mapping, personalized learning path generation, and LinkedIn Learning integrationdevtoolsFree tier

Absorb Skills

AI-powered skills intelligence module that maps learner job roles to a skills taxonomy (Lightcast-powered), identifies skill gaps, auto-tags courses to skills, and surfaces personalized learning paths; only available to Amplify Max subscribers.

Browser-based remote data entry with async sync to local desktop company filedevtoolsFree tier

AccountEdge Connect

Browser-based web companion that allows employees and subcontractors to enter sales, purchases, and time entries from any device, syncing back to the primary desktop company file.

Virtual desktop hosting (RDP/browser-based) of AccountEdge on SSAE 16 cloud infrastructuredevtoolsFree tier

AccountEdge Hosted

A cloud-hosted virtual Windows desktop that lets any user access a full AccountEdge installation from a web browser, hosted in SSAE 16-certified data centers.

Multi-user LAN accounting with shared company file via FileConnect host servicedevtoolsFree tier

AccountEdge Network Edition

Multi-user LAN version of AccountEdge that lets multiple workstations share a single company file over a local TCP/IP network via the FileConnect server component.

Integrated payroll tax table service with e-file and direct deposit for US/Canada compliancedevtoolsFree tier

AccountEdge Payroll

Optional payroll add-on service delivering current federal, state/provincial, and local tax tables, e-file, direct deposit, and compliance forms (W-2, 940, 941, 1099, T4, RL-1) for US and Canada.

On-premise double-entry accounting with AR/AP, inventory, payroll, and time billingdevtoolsFree tier

AccountEdge Pro

Single-user desktop accounting application for Mac and Windows with full double-entry GL, invoicing, purchases, inventory, payroll, and time billing organized in a command-center interface.

Airbase

Invoice processing and payment orchestration with workflow-gated approval chainsdevtoolsFree tier

Accounts Payable Automation

Automated invoice ingestion via OCR, three-way PO matching, configurable approval routing, and multi-method payment execution (ACH, check, wire, virtual card).

Batch and triggered multichannel email/SMS/push campaign execution with relational database segmentation and program automationdevtoolsFree tier

Acoustic Campaign

Legacy multichannel campaign automation platform (formerly IBM Watson Campaign Automation / Silverpop) for email, SMS, MMS, mobile push, and WhatsApp with segmentation, journey orchestration, and reporting.

Omnichannel marketing automation with embedded behavioral analytics and AI-driven send-time and content optimizationdevtoolsFree tier

Acoustic Connect

AI-enabled B2C lifecycle marketing platform that unifies omnichannel campaign execution (email, SMS, WhatsApp, mobile push) with embedded real-time behavioral intent signals, audience segmentation, journey orchestration, and analytics in a single environment.

Headless CMS with DAM, REST/GraphQL API delivery, integrated CDN, and handlebar renderingdevtoolsFree tier

Acoustic Content

Headless CMS and DAM platform for storing, managing, and delivering web content and digital assets (images, video, documents) via APIs and an integrated CDN across channels.

Pub-sub event routing and data integration framework between Acoustic products and third-party endpointsdevtoolsFree tier

Acoustic Exchange

Event-based integration middleware that operates on a publish-subscribe model to route behavioral data between Acoustic products and external systems without custom development.

Session replay, struggle analytics, anomaly detection, and heatmapping billed per million screenviewsdevtoolsFree tier

Acoustic Experience Analytics (Tealeaf)

AI-powered digital behavioral analytics tool that captures full web and mobile session replays, detects user struggle and anomalies, and surfaces heatmaps and funnel analysis to optimize digital experiences.

Multi-tenant marketing automation governance — centralized instance management, cross-account reporting, isolation of brand/BU automation accountsdevtoolsFree tier

Acquia Campaign Factory (formerly Maestro)

Multi-tenant marketing automation orchestration layer that manages separate Campaign Studio instances for different brands, business units, or clients from a centralized control plane.

Marketing automation — email campaign builder, lead scoring, form-triggered nurture sequences, A/B testing, landing pages, CRM integrationsdevtoolsFree tier

Acquia Campaign Studio (formerly Mautic)

Open-source-rooted marketing automation platform for building email campaigns, multi-step drip sequences, lead scoring, and A/B testing.

Customer data platform — identity resolution, batch and real-time data pipelines, ML Studio (Python/SQL), 360 profile lookup, omni-channel campaign activation, Snowflake data sharingdevtoolsFree tier

Acquia CDP (Customer Data Platform)

Enterprise CDP that ingests online and offline customer data, resolves identities, builds 360° profiles, and activates ML-driven segmentation and campaign orchestration across channels.