Asana Service Management
betaFreshby Asana
Service request tracking and fulfillment workflow engine adapted from core work managementIT, HR, and facilities teams that need structured request routing beyond generic project boardsFree tier
Specialized work management solution for internal service teams handling structured request intake, routing, and fulfillment.
Features
Timeline / Gantt viewpaid onlyWorkload managementpaid onlyGoals & OKR trackingpaid onlyUnlimited workflow automationpaid onlyCustom fieldspaid onlyIntake forms with dynamic branchingpaid onlyPortfolio managementpaid onlyApprovals & proofingpaid onlyAI Studio (no-code AI automation builder)paid onlyAI Teammates (pre-built department AI agents)paid onlyAsana Dash (AI priority briefing)paid onlyAI Connectors / MCP (Claude, ChatGPT, Gemini)paid onlyTimesheets & Budgets add-onpaid onlySAML / SSO authenticationenterprise onlySCIM user provisioningenterprise onlyAudit logsenterprise onlyData residencyenterprise onlySIEM integrationenterprise onlySalesforce integrationpaid onlyTableau / Power BI integrationpaid only200+ third-party integrationsall plansTime tracking (via integrations)all plans
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