Fin AI Agent

Fresh

by Intercom

LLM-powered conversational AI agent with multi-channel deployment, RAG over knowledge sources, MCP/API data connectors, and multi-step procedure executionSupport teams drowning in repetitive inbound volume who need to deflect 40-70% of tickets without hiring more agents, particularly at SaaS and e-commerce companies with high query volumesFree tier

Autonomous AI agent that resolves customer queries end-to-end across chat, email, WhatsApp, SMS, voice, Slack, and Discord, using help center content, data connectors, and procedural workflows — charged per successful resolution.

Features

Fin AI Agent (per-resolution)all plansFin AI Copilot (agent-assist)all plansOmnichannel Shared Inboxall plansTicketing Systemall plansHelp Center / Knowledge Baseall plansWorkflow Automation Builderpaid onlyProactive Campaigns (Series)paid onlyMultilingual Supportpaid onlyLite Seats (free viewer/collaborator access)paid onlySLA Managementpaid onlyAI Insights / CX Score / Topic Trends (Pro Add-on)paid onlyAverage Adjusted Handling Time (AAHT) Reportingpaid onlyCustom Reportsenterprise onlyMultiple Help Centers / Multibrandenterprise onlySSO (SAML)enterprise onlyHIPAA Complianceenterprise onlySOC 2 Type II / GDPR / ISO 27001all plansData Connectors (MCP / API integrations for Fin)paid only350+ Pre-built Integrations (Salesforce, HubSpot, Jira, Stripe, etc.)all plansREST API + Webhooksall plansFin Voice (AI Phone Agent)paid onlyProduct Tours & In-app Onboardingpaid onlySurveyspaid onlyMacros (Saved Replies)all plansConversation Tags & Segmentationall plans

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