Help Center

Fresh

by Intercom

Hosted knowledge base with multilingual article management, custom domain support, and Fin AI ingestion pipelineSupport teams building self-service content who need articles to simultaneously power both customer-facing search and AI agent responsesFree tier

Hosted knowledge base for publishing support articles with multi-language support, custom domains, and AI-powered content suggestions that feed Fin's answer engine.

Features

Fin AI Agent (per-resolution)all plansFin AI Copilot (agent-assist)all plansOmnichannel Shared Inboxall plansTicketing Systemall plansHelp Center / Knowledge Baseall plansWorkflow Automation Builderpaid onlyProactive Campaigns (Series)paid onlyMultilingual Supportpaid onlyLite Seats (free viewer/collaborator access)paid onlySLA Managementpaid onlyAI Insights / CX Score / Topic Trends (Pro Add-on)paid onlyAverage Adjusted Handling Time (AAHT) Reportingpaid onlyCustom Reportsenterprise onlyMultiple Help Centers / Multibrandenterprise onlySSO (SAML)enterprise onlyHIPAA Complianceenterprise onlySOC 2 Type II / GDPR / ISO 27001all plansData Connectors (MCP / API integrations for Fin)paid only350+ Pre-built Integrations (Salesforce, HubSpot, Jira, Stripe, etc.)all plansREST API + Webhooksall plansFin Voice (AI Phone Agent)paid onlyProduct Tours & In-app Onboardingpaid onlySurveyspaid onlyMacros (Saved Replies)all plansConversation Tags & Segmentationall plans

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