Fin Voice

Fresh

by Intercom

LLM-powered voice AI agent for inbound phone support with natural language call handling and human escalationSupport operations running phone channels who want to automate routine call deflection without maintaining a separate IVR or voice bot vendorFree tier

AI phone agent that handles inbound voice calls, answers questions naturally, and escalates to human agents — billed separately and requires Sales contact for pricing.

Features

Fin AI Agent (per-resolution)all plansFin AI Copilot (agent-assist)all plansOmnichannel Shared Inboxall plansTicketing Systemall plansHelp Center / Knowledge Baseall plansWorkflow Automation Builderpaid onlyProactive Campaigns (Series)paid onlyMultilingual Supportpaid onlyLite Seats (free viewer/collaborator access)paid onlySLA Managementpaid onlyAI Insights / CX Score / Topic Trends (Pro Add-on)paid onlyAverage Adjusted Handling Time (AAHT) Reportingpaid onlyCustom Reportsenterprise onlyMultiple Help Centers / Multibrandenterprise onlySSO (SAML)enterprise onlyHIPAA Complianceenterprise onlySOC 2 Type II / GDPR / ISO 27001all plansData Connectors (MCP / API integrations for Fin)paid only350+ Pre-built Integrations (Salesforce, HubSpot, Jira, Stripe, etc.)all plansREST API + Webhooksall plansFin Voice (AI Phone Agent)paid onlyProduct Tours & In-app Onboardingpaid onlySurveyspaid onlyMacros (Saved Replies)all plansConversation Tags & Segmentationall plans

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