Fin AI Copilot

Fresh

by Intercom

AI-powered agent-assist with real-time answer suggestion, knowledge retrieval, and response drafting within the agent inboxSupport agents who handle complex queries needing faster lookup and response drafting, reducing handle time without full AI automationFree tier

In-inbox AI assistant that surfaces suggested replies, retrieves relevant knowledge base content, and drafts responses for human agents in real time during conversations.

Features

Fin AI Agent (per-resolution)all plansFin AI Copilot (agent-assist)all plansOmnichannel Shared Inboxall plansTicketing Systemall plansHelp Center / Knowledge Baseall plansWorkflow Automation Builderpaid onlyProactive Campaigns (Series)paid onlyMultilingual Supportpaid onlyLite Seats (free viewer/collaborator access)paid onlySLA Managementpaid onlyAI Insights / CX Score / Topic Trends (Pro Add-on)paid onlyAverage Adjusted Handling Time (AAHT) Reportingpaid onlyCustom Reportsenterprise onlyMultiple Help Centers / Multibrandenterprise onlySSO (SAML)enterprise onlyHIPAA Complianceenterprise onlySOC 2 Type II / GDPR / ISO 27001all plansData Connectors (MCP / API integrations for Fin)paid only350+ Pre-built Integrations (Salesforce, HubSpot, Jira, Stripe, etc.)all plansREST API + Webhooksall plansFin Voice (AI Phone Agent)paid onlyProduct Tours & In-app Onboardingpaid onlySurveyspaid onlyMacros (Saved Replies)all plansConversation Tags & Segmentationall plans

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