Customer Agent

Fresh

by Klaviyo

LLM-based conversational AI agent with ecommerce data grounding, order tracking, product recommendation, and human escalation handoffecommerce brands that need to deflect repetitive support volume (order status, returns, FAQs) without hiring more CX agents, especially outside business hoursFree tier

AI-powered 24/7 customer service agent that resolves shopper inquiries autonomously via SMS, web chat, and email using purchase history and product catalog context.

Features

Visual Flow Builder (Flows AI)all plansReal-Time Behavioral Segmentationall plansPredictive CLV, Churn Risk & Next-Order Dateall plansSegments AI (natural language segment builder)paid onlySmart Send Time / Personalized Send Time (reinforcement learning)paid onlyAI Image Generation & Image Remixpaid onlyMarketing Agent (campaign generation from prompts)paid onlyMCP Server (connect Claude, Cursor, and other AI tools to Klaviyo data)paid only350+ Native Integrations (Shopify, WooCommerce, Meta, Google, TikTok, etc.)all plansSign-Up Forms (pop-ups, fly-outs, embedded, multi-step)all plansA/B & Multivariate Testingall plansCampaign & Flow Attribution Reportingall plansCustom Report Builder (Marketing Analytics add-on)paid onlyPeer Benchmarkingpaid onlySMS Quiet Hours & State-Level Compliance Guardrailsall plansCustom User Roles & Portfolio Access Controlspaid onlyAd Audience Sync (Meta, Google, TikTok lookalike & suppression)all plansRFM Analysispaid onlyCanva Integration (send templates directly to Klaviyo library)paid onlyWhatsApp Marketing & Automationspaid onlyMobile Push Notificationspaid onlyRCS Messaging (carousels, rich media)paid onlyAuto-Downgrade / Flexible Billingpaid only

More from Klaviyo