Awesome Support
Awesome Support ships as both a free self-hosted WordPress plugin (getawesomesupport.com, 28+ paid add-ons) and a hosted SaaS on private WordPress infrastructure at $15/agent/month. The SaaS includes unlimited tickets, five agent-routing algorithms, department management, satisfaction surveys, Slack/SMS notifications, a FAQ knowledge base, and custom branding — all on isolated per-customer WordPress infrastructure. The plugin is the higher-traffic product, widely used by WooCommerce and digital-product sellers who want support ticketing inside their existing WordPress stack.
Customer Support2 productsFree tier72%