Awesome Support
Fresh72% completeAwesome Support ships as both a free self-hosted WordPress plugin (getawesomesupport.com, 28+ paid add-ons) and a hosted SaaS on private WordPress infrastructure at $15/agent/month. The SaaS includes unlimited tickets, five agent-routing algorithms, department management, satisfaction surveys, Slack/SMS notifications, a FAQ knowledge base, and custom branding — all on isolated per-customer WordPress infrastructure. The plugin is the higher-traffic product, widely used by WooCommerce and digital-product sellers who want support ticketing inside their existing WordPress stack.
Products
- Awesome Support SaaSactiveCloud-hosted ticket management system built on isolated WordPress stacks per customer
Managed help desk hosted on private WordPress infrastructure with per-agent pricing and all features included at a single flat rate.
- Awesome Support WordPress PluginactiveSelf-hosted WordPress plugin providing ticket submission, agent assignment, email handling, and a premium add-on marketplace
Free core WordPress plugin for self-hosted ticket-based support, extensible via 28+ paid add-ons covering e-commerce, reporting, automations, and advanced routing.