Awesome Support SaaS
FreshCloud-hosted ticket management system built on isolated WordPress stacks per customerSmall teams that want a fully managed help desk without self-hosting overhead, particularly WordPress-familiar operators unwilling to pay Zendesk/Freshdesk pricesFree tier
Managed help desk hosted on private WordPress infrastructure with per-agent pricing and all features included at a single flat rate.
Features
Ticket Management (unlimited tickets/users/products)all plansAgent Routing (5 algorithms: load, product, department, status, manual)all plansEmail Ticket Creation & Repliesall plansPrivate Agent Notesall plansCanned Responses / Pre-written Templatesall plansFAQ / Knowledge Baseall plansCustomer Satisfaction Surveysall plansSlack Notificationsall plansSMS / PushBullet Notificationsall plansCustom Ticket Statusesall plansCustom Fields (13 field types)all plansFile Attachments with Filestack Cloud Storageall plansAuto-close Abandoned Tickets with Warning Emailsall plansCustom Branding (logo, subdomain, branded email)all plansMulti-department Routingall plansEncrypted Credentials Vaultall plansWooCommerce Integrationpaid onlyEnvato License Validationpaid onlyGuest / Public Ticketspaid onlyReporting & Analytics (add-on)paid onlyTime Tracking (add-on)paid onlyMailchimp Integrationall plans