Awesome Support WordPress Plugin
FreshSelf-hosted WordPress plugin providing ticket submission, agent assignment, email handling, and a premium add-on marketplaceWordPress site owners — especially WooCommerce stores and Envato/digital-download sellers — who need integrated customer support without a third-party SaaS subscriptionFree tier
Free core WordPress plugin for self-hosted ticket-based support, extensible via 28+ paid add-ons covering e-commerce, reporting, automations, and advanced routing.
Features
Ticket Management (unlimited tickets/users/products)all plansAgent Routing (5 algorithms: load, product, department, status, manual)all plansEmail Ticket Creation & Repliesall plansPrivate Agent Notesall plansCanned Responses / Pre-written Templatesall plansFAQ / Knowledge Baseall plansCustomer Satisfaction Surveysall plansSlack Notificationsall plansSMS / PushBullet Notificationsall plansCustom Ticket Statusesall plansCustom Fields (13 field types)all plansFile Attachments with Filestack Cloud Storageall plansAuto-close Abandoned Tickets with Warning Emailsall plansCustom Branding (logo, subdomain, branded email)all plansMulti-department Routingall plansEncrypted Credentials Vaultall plansWooCommerce Integrationpaid onlyEnvato License Validationpaid onlyGuest / Public Ticketspaid onlyReporting & Analytics (add-on)paid onlyTime Tracking (add-on)paid onlyMailchimp Integrationall plans