Conversational Shopping (Loomi Agent)
Freshby Bloomreach
Conversational AI layer over the product catalog with behavior-based session triggering and personalized recommendation injectionRetailers wanting to add guided, chat-based product discovery without building a custom LLM pipeline or maintaining a separate integration
An AI shopping agent embedded in the storefront that handles product discovery, recommendations, and personalized interactions via chat.
Features
Loomi AI (cross-platform AI layer)all plansEmail campaign builderpaid onlySMS campaignspaid onlyWeb & app personalizationpaid onlyCampaign approval workflowpaid onlyMessages archive (email compliance)paid onlyDynamic vector cutoff (search breadth auto-tuning)paid onlyOne-to-one search personalization (behavioral reranking)paid onlyOOTB predictions (purchase likelihood, churn risk)paid onlyExternal event triggers & enhanced APIpaid onlyLoomi AI for Shopify (unified Shopify app)paid onlyMerchandiser insights dashboardpaid onlyContextual personalization (AI learning from individual interactions)paid onlyAgentic AI in CMS editor (drafting, translation, retrieval)paid onlyEnterprise agentic architecture (custom LLM, tool config, vector store)enterprise onlyAutomated CMS version upgrades (CLI)enterprise only
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