Unison (Customer Intelligence Engine)
Freshby Catalyst
ML-based churn risk modeling, key moment detection, CRM/CSP data aggregation, configurable Slack/email alertingCS and revenue ops teams that need predictive account signals beyond manual health scores to act before churn or expansion windows close
AI-powered risk detection layer that applies standard and custom ML models to customer account data, surfacing churn signals and key moments via Slack and email alerts.
Features
Health Scoringall plansPlaybook Designerall plansSalesforce Custom Object Syncall plansExpansion Signalsall plansGoal Trackingall plansStandard AI Risk Detection Modelspaid onlyCustom AI Risk Modelsenterprise onlySlack and Email Alertingall plansMulti-team Account Coveragepaid onlyDev/Sandbox Instanceenterprise onlyViewer/Contributor Seat Typespaid only
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