Catalyst

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Customer Success Softwarecustomer_successcatalyst.io

Catalyst is a customer success platform for B2B SaaS companies, now operating as a product within Totango following a 2023 merger. CS teams use it to manage customer health scores, automate playbooks, track expansion signals, and coordinate account coverage through Salesforce-integrated workflows. Targeted at mid-market and enterprise SaaS organizations with dedicated CS teams.

Products

Catalyst (Customer Growth Platform)activeHealth score computation, playbook workflow automation, CRM-integrated account management, expansion signal detection
A customer success workspace with health scoring, playbook automation, goal tracking, and expansion signal detection built around a Salesforce-integrated data model.
Unison (Customer Intelligence Engine)activeML-based churn risk modeling, key moment detection, CRM/CSP data aggregation, configurable Slack/email alerting
AI-powered risk detection layer that applies standard and custom ML models to customer account data, surfacing churn signals and key moments via Slack and email alerts.
Totango (Customer Success Platform)activeMulti-team account management, role-based seat access, customer lifecycle tracking, enterprise CS operations
The parent platform offering full CS lifecycle management, with practitioner/contributor/viewer seat types, multi-team coverage, and an enterprise dev sandbox instance.

Features

Health Scoringall plansPlaybook Designerall plansSalesforce Custom Object Syncall plansExpansion Signalsall plansGoal Trackingall plansStandard AI Risk Detection Modelspaid onlyCustom AI Risk Modelsenterprise onlySlack and Email Alertingall plansMulti-team Account Coveragepaid onlyDev/Sandbox Instanceenterprise onlyViewer/Contributor Seat Typespaid only

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