MuleSoft
Freshby Salesforce
API integration and management platform for connecting Salesforce to legacy ERP, databases, and third-party SaaS via reusable connectors.
Features
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- Agentforce
LLM-driven agent orchestration via Atlas Reasoning Engine, natural language triggers, tool-call execution, omni-channel handoff, multi-agent coordination
- AppExchange
Managed package installation into orgs, ISV app distribution, consulting partner directory, trial app provisioning
- Data Cloud (Data 360)
Data ingestion and unification, real-time customer profile resolution, RAG context retrieval for AI agents, zero-copy architecture
- Marketing Cloud (Agentforce Marketing)
Email/SMS/push campaign execution, journey builder, audience segmentation, AI content generation, analytics
- Sales Cloud
Lead and opportunity tracking, pipeline stage management, AI opportunity scoring, quote generation, forecast rollups
- Service Cloud
Case routing and resolution, omni-channel inbox (email/chat/phone/social), knowledge article management, Agentforce escalation