Sales Cloud
Freshby Salesforce
Core CRM for lead, opportunity, and pipeline management with AI-assisted forecasting, conversation intelligence, and CPQ quoting.
Features
More from Salesforce
- Agentforce
LLM-driven agent orchestration via Atlas Reasoning Engine, natural language triggers, tool-call execution, omni-channel handoff, multi-agent coordination
- AppExchange
Managed package installation into orgs, ISV app distribution, consulting partner directory, trial app provisioning
- Data Cloud (Data 360)
Data ingestion and unification, real-time customer profile resolution, RAG context retrieval for AI agents, zero-copy architecture
- Marketing Cloud (Agentforce Marketing)
Email/SMS/push campaign execution, journey builder, audience segmentation, AI content generation, analytics
- MuleSoft
API lifecycle management, ETL-style data pipelines, 500+ pre-built connectors, Anypoint Platform runtime
- Service Cloud
Case routing and resolution, omni-channel inbox (email/chat/phone/social), knowledge article management, Agentforce escalation