Service Cloud

Fresh

by Salesforce

Case routing and resolution, omni-channel inbox (email/chat/phone/social), knowledge article management, Agentforce escalationSupport teams drowning in tickets with inconsistent SLA adherence—used by service agents, supervisors, and contact center managersFree tier

Omni-channel case management and customer support platform with AI-powered routing, knowledge base, and self-service portal builder.

Features

Agentforce Builderenterprise onlyAtlas Reasoning Engineenterprise onlyAgentforce Voiceenterprise onlyEinstein Opportunity Scoringenterprise onlyProactive Service AIenterprise onlyFlow Builderall plansOmni-Channel Routingpaid onlySales Quoting (CPQ)paid onlyReports & Dashboardsall plansSales Forecastingpaid onlyAppExchange Accesspaid onlyREST & Bulk APIpaid onlyEinstein Trust Layerenterprise onlyField-Level Security & Sharing Rulesall plansSandbox Environmentsenterprise onlyCustom Objects & Fieldspaid onlyMalware Scan for Filesenterprise only

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