Slack

Fresh

by Salesforce

Channel-based async messaging, Agentforce bot interface, workflow automations, CRM sidebar context, app integrationsDistributed teams needing async collaboration with embedded CRM context—included free with Starter Suite and aboveFree tier

Team messaging and collaboration hub that doubles as the primary human–agent interaction surface within the Agentforce ecosystem.

Features

Agentforce Builderenterprise onlyAtlas Reasoning Engineenterprise onlyAgentforce Voiceenterprise onlyEinstein Opportunity Scoringenterprise onlyProactive Service AIenterprise onlyFlow Builderall plansOmni-Channel Routingpaid onlySales Quoting (CPQ)paid onlyReports & Dashboardsall plansSales Forecastingpaid onlyAppExchange Accesspaid onlyREST & Bulk APIpaid onlyEinstein Trust Layerenterprise onlyField-Level Security & Sharing Rulesall plansSandbox Environmentsenterprise onlyCustom Objects & Fieldspaid onlyMalware Scan for Filesenterprise only

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