Knowledge Base
Freshby Acquire
Structured article CMS with chat widget integration and agent-side article suggestionsSupport teams that want to deflect repetitive tickets by surfacing help articles before or during a chat sessionFree tier
Built-in self-service help center for authoring, categorizing, and publishing customer-facing articles, integrated with the chat widget for in-conversation suggestions.
Features
Secure Co-browsingpaid onlyAI/ML Chatbot Builderpaid onlyNative Video & Audio Callspaid onlyCall & Video Recordingpaid onlySLA Alerts & Enforcementpaid onlySkill-Based Routingpaid onlySMS & Email Channelsenterprise onlyCall Deflection to Digitalenterprise onlyUnified Agent Workspaceall plansVisitor Tracking & Analyticspaid onlyAgent Dashboard Reportingpaid onlyKnowledge Base with Chat Integrationpaid onlyREST API / Webhooks / JS SDKpaid onlyiOS & Android SDKpaid onlyZapier / CRM Integrations (Salesforce, HubSpot, Zendesk)paid onlyGDPR / SOC2 / HIPAA / PCI-DSS Compliancepaid onlyIBM Watson / ChatGPT Bot Integrationpaid onlyData Field Masking in Cobrowsepaid onlyProactive Chat Triggerspaid only
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