Video & Voice Chat
Freshby Acquire
WebRTC video/voice calling with session recording, integrated into live chat widgetSupport teams and sales reps who need face-to-face escalation from a text chat without switching to a third-party video tool like ZoomFree tier
Native browser-based video and audio calling launched directly from a live chat conversation, with recording support and no customer-side download required.
Features
Secure Co-browsingpaid onlyAI/ML Chatbot Builderpaid onlyNative Video & Audio Callspaid onlyCall & Video Recordingpaid onlySLA Alerts & Enforcementpaid onlySkill-Based Routingpaid onlySMS & Email Channelsenterprise onlyCall Deflection to Digitalenterprise onlyUnified Agent Workspaceall plansVisitor Tracking & Analyticspaid onlyAgent Dashboard Reportingpaid onlyKnowledge Base with Chat Integrationpaid onlyREST API / Webhooks / JS SDKpaid onlyiOS & Android SDKpaid onlyZapier / CRM Integrations (Salesforce, HubSpot, Zendesk)paid onlyGDPR / SOC2 / HIPAA / PCI-DSS Compliancepaid onlyIBM Watson / ChatGPT Bot Integrationpaid onlyData Field Masking in Cobrowsepaid onlyProactive Chat Triggerspaid only
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