Omnichannel Inbox (SMS & Email)
Freshby Acquire
Multi-channel inbox with SLA enforcement, skill-based routing, and queue managementContact center agents managing customers across SMS, email, and chat who need one interface with prioritization and SLA alerts — available on Integrated plan onlyFree tier
Unified agent workspace that consolidates SMS, email, and chat channels into a single conversation view with SLA tracking and routing rules.
Features
Secure Co-browsingpaid onlyAI/ML Chatbot Builderpaid onlyNative Video & Audio Callspaid onlyCall & Video Recordingpaid onlySLA Alerts & Enforcementpaid onlySkill-Based Routingpaid onlySMS & Email Channelsenterprise onlyCall Deflection to Digitalenterprise onlyUnified Agent Workspaceall plansVisitor Tracking & Analyticspaid onlyAgent Dashboard Reportingpaid onlyKnowledge Base with Chat Integrationpaid onlyREST API / Webhooks / JS SDKpaid onlyiOS & Android SDKpaid onlyZapier / CRM Integrations (Salesforce, HubSpot, Zendesk)paid onlyGDPR / SOC2 / HIPAA / PCI-DSS Compliancepaid onlyIBM Watson / ChatGPT Bot Integrationpaid onlyData Field Masking in Cobrowsepaid onlyProactive Chat Triggerspaid only
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