Agent Assist
Freshby Capacity
Real-time inference against knowledge base and CRM context served to agents during active conversationsSupport teams with long handle times or inconsistent answer quality during live calls and chats
Real-time AI panel surfaced to human agents during live interactions, providing suggested answers, next-best-action prompts, and an answer engine.
Features
AI Agent Builderall plans250+ Pre-built Integrationsall plansReal-time Agent Assistpaid onlyAuto QA (Automated Quality Assurance)paid onlyConversation Intelligencepaid onlyAI CSAT Scoringpaid onlyScreen Recording & Cobrowsepaid onlyHIPAA Compliance Packageenterprise onlyAdvanced Workflows & CRMenterprise onlyDeveloper Platform / APIpaid onlySMS & Voice Outbound Campaignsenterprise onlyInteraction Summaries (AI-generated)paid only
More from Capacity
- AI Agents
Multi-channel AI response automation with intent classification and knowledge retrieval across inbound contact channels
- Knowledge Base
Document ingestion, indexing, and AI-retrieval layer with up to 2TB storage on Enterprise tier
- Post-Interaction Analytics
ML-based automated scoring and tagging of completed call/chat transcripts with QA rubric evaluation
- Outbound Campaigns
Outbound dialer and SMS broadcast automation with AI-driven call progress detection
- Helpdesk
Ticket queue management, inbox routing, and live chat console for human agent workflows
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