Outbound Campaigns
Freshby Capacity
Outbound dialer and SMS broadcast automation with AI-driven call progress detectionContact centers needing proactive customer outreach at scale without manual agent dialing queues
Automated outbound SMS and voice campaign scheduling and delivery with call progress analysis.
Features
AI Agent Builderall plans250+ Pre-built Integrationsall plansReal-time Agent Assistpaid onlyAuto QA (Automated Quality Assurance)paid onlyConversation Intelligencepaid onlyAI CSAT Scoringpaid onlyScreen Recording & Cobrowsepaid onlyHIPAA Compliance Packageenterprise onlyAdvanced Workflows & CRMenterprise onlyDeveloper Platform / APIpaid onlySMS & Voice Outbound Campaignsenterprise onlyInteraction Summaries (AI-generated)paid only
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Ticket queue management, inbox routing, and live chat console for human agent workflows
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