AI Agents
Freshby Capacity
Multi-channel AI response automation with intent classification and knowledge retrieval across inbound contact channelsContact centers drowning in repetitive inbound volume who need deflection without headcount growth
Configurable AI agents that handle inbound customer interactions autonomously across chat, voice, SMS, email, and web without live agent involvement.
Features
AI Agent Builderall plans250+ Pre-built Integrationsall plansReal-time Agent Assistpaid onlyAuto QA (Automated Quality Assurance)paid onlyConversation Intelligencepaid onlyAI CSAT Scoringpaid onlyScreen Recording & Cobrowsepaid onlyHIPAA Compliance Packageenterprise onlyAdvanced Workflows & CRMenterprise onlyDeveloper Platform / APIpaid onlySMS & Voice Outbound Campaignsenterprise onlyInteraction Summaries (AI-generated)paid only
More from Capacity
- Agent Assist
Real-time inference against knowledge base and CRM context served to agents during active conversations
- Knowledge Base
Document ingestion, indexing, and AI-retrieval layer with up to 2TB storage on Enterprise tier
- Post-Interaction Analytics
ML-based automated scoring and tagging of completed call/chat transcripts with QA rubric evaluation
- Outbound Campaigns
Outbound dialer and SMS broadcast automation with AI-driven call progress detection
- Helpdesk
Ticket queue management, inbox routing, and live chat console for human agent workflows
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