Knowledge Base
Freshby Capacity
Document ingestion, indexing, and AI-retrieval layer with up to 2TB storage on Enterprise tierSupport orgs where institutional knowledge is scattered across wikis, PDFs, and legacy systems causing slow or inconsistent answers
Centralized knowledge management layer that indexes organizational documents and data sources to power AI agent and agent assist responses.
Features
AI Agent Builderall plans250+ Pre-built Integrationsall plansReal-time Agent Assistpaid onlyAuto QA (Automated Quality Assurance)paid onlyConversation Intelligencepaid onlyAI CSAT Scoringpaid onlyScreen Recording & Cobrowsepaid onlyHIPAA Compliance Packageenterprise onlyAdvanced Workflows & CRMenterprise onlyDeveloper Platform / APIpaid onlySMS & Voice Outbound Campaignsenterprise onlyInteraction Summaries (AI-generated)paid only
More from Capacity
- AI Agents
Multi-channel AI response automation with intent classification and knowledge retrieval across inbound contact channels
- Agent Assist
Real-time inference against knowledge base and CRM context served to agents during active conversations
- Post-Interaction Analytics
ML-based automated scoring and tagging of completed call/chat transcripts with QA rubric evaluation
- Outbound Campaigns
Outbound dialer and SMS broadcast automation with AI-driven call progress detection
- Helpdesk
Ticket queue management, inbox routing, and live chat console for human agent workflows
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