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632 products · page 10 of 27
Integrated telephony with AI-powered call routing, IVR, real-time transcription, and voice AI agents that resolve calls without human transfer.
Generates SEO content briefs, provides AI-assisted writing with real-time optimization scoring, and audits existing content for freshness and SERP opportunity.
Proactive AI assistant that surfaces suggested replies, next-best actions, and relevant knowledge articles to agents in real time during live conversations.
Task and project tracking with list, board, timeline/Gantt, and calendar views backed by a shared Work Graph that surfaces cross-project dependencies and ownership.
AI-powered 24/7 customer service agent that resolves shopper inquiries autonomously via SMS, web chat, and email using purchase history and product catalog context.
Personalized on-site customer account portal combining order history, loyalty status, subscriptions, product recommendations, wishlists, and self-service returns in one embedded surface.
No-code visual audience builder that lets marketing teams create, size, overlap-analyze, and activate hyper-segmented audiences against the full customer profile without SQL or engineering support.
Core data unification layer that ingests first-party customer data from any source, resolves identities, and builds a Customer 360 profile — deployable as fully managed, hybrid (HybridCompute), or warehouse-native (zero-copy) architectures on Snowflake, Databricks, Redshift, or Teradata.
ML-powered identity resolution product (offered in three tiers: IdentityPlus, Identity Connect, Identity Edge) that stitches anonymous and known customer records across sources into unified profiles in real time.
Drag-and-drop multi-channel journey orchestration engine that sequences audiences across owned and paid channels with branching, holdout groups, A/B testing, and cross-channel analytics.
Event-streaming layer that triggers personalized experiences in subseconds based on live customer signals (e.g., abandoned cart, page view, registration) matched against the full historical Customer 360 profile.
Post-acquisition AI capability layer under Uniphore branding that repositions ActionIQ's CDP as the data foundation for AI agents, adding predictive models, generative AI prompt-based audience building, and agentic CX automation — currently partially delayed per G2 reviewers.
Built-in storefront to sell ebooks, downloadable files, and webinars directly to subscribers with integrated checkout — no third-party cart required.
IT/HR service desk variant of the Zendesk platform with employee-facing portals, internal knowledge management, and workforce-specific workflow automation.
AI-powered site and layout generation from text prompts, plus AI spam detection on forms.
Built-in content management system with relational collections, inline table editing, bulk actions, and CMS plugins.
A/B testing and funnel analytics add-on for Framer-hosted pages.
GPU-accelerated visual effects layer — animated gradients, glass, crystal, and particle effects attachable to any element or logo.
Freeform visual canvas for designing and publishing responsive websites with managed global CDN hosting.
Autonomous AI agent that handles inbound customer queries across chat, messaging, and email without human involvement, using pre-built vertical workflows or a no-code builder, with fallback to human agents.
Agent-assist AI add-on that provides in-ticket reply drafting, conversation summarization, sentiment analysis, tone enhancement, and live translation across 60+ languages inside the agent workspace.
AI-powered analytics layer that monitors support metrics, proactively flags anomalies (CSAT dips, SLA spikes, backlog trends), and answers conversational queries about operational performance.
Cloud telephony and call center module bundled within Freshdesk Omni for inbound/outbound voice support, with call routing, IVR, recording, and transcription.
Modern conversational messaging module bundled into Freshdesk Omni that handles live chat, WhatsApp, Instagram DM, Facebook Messenger, and other async channels in a unified inbox.